Contact Us

Whether you spotted something out of date in one of our online casino reviews, want to flag an issue with a bonus offer, or just have a question about how we cover casino sites for US players, we want to hear from it. This page explains the best way to reach us and what you can expect once you do.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and aim to reply within a couple of business days, though volume can occasionally push that out a little longer. When you write in, it helps to include which casino or page you're referring to, since we cover a fairly wide range of operators and offers across the site.

What kinds of messages we welcome

• Corrections — if a bonus term, licensing detail, or payment method listed for a casino such as Raging Bull, Ignition, or any other operator we cover looks out of date, tell us and we'll check it.
• Reader experiences — if you've played at one of the sites we review, your account of deposits, withdrawals, or customer support response times helps us keep our write-ups grounded in reality.
• General questions — about how online casino bonuses work, how RTP is calculated, or how licensing and regulation apply to real-money play in your state.
• Site feedback — anything that would make Best Online Casinos more useful, easier to navigate, or clearer for someone comparing casino sites for the first time.

Before you write in about a specific casino

A few things are worth checking first, since they answer most of the questions we get:

• Bonus terms — welcome offers like the ones shown on our rankings (percentage match bonuses, free spins, or bonus credits) always come with wagering requirements, maximum withdrawal caps, game restrictions, and expiry dates. These are set by the casino, not by us, and are usually listed on the operator's own promotions page before you opt in.
• Eligibility — real-money online casino play in the US is state-regulated. You generally need to be at least 21, physically located in a state where online casino or sweepstakes-style play is permitted, and in some cases a resident of that state. Availability varies, so it's worth confirming your own state's rules before signing up anywhere.
• Withdrawals and verification — casinos typically require identity verification (KYC) before releasing a withdrawal, which can involve submitting ID and proof of address. This is standard practice tied to licensing requirements, not a sign of a problem with your account.
• Payment methods — most sites we cover support a mix of ACH bank transfer, debit cards, online banking, crypto, and digital wallets, though exact options and processing times differ by operator. If a payment question is specific to one casino, its own support team will have the most accurate answer.

If you've already checked the operator's own terms and support channels and still have a question we can help with, that's exactly what we're here for.

Responsible gambling contact points

If you or someone you know is struggling with gambling, we're not a support service and can't offer counselling, but we can point you toward resources. Our Responsible Gambling page covers deposit limits, self-exclusion programmes, and links to national support organisations. Most licensed US casinos also offer their own account-level tools — spending limits, time-outs, and self-exclusion — accessible directly from your player account.

Who we are and how we work

You can read more about how Best Online Casinos researches and ranks casino sites, including how editorial ratings are put together, on our About Us page. For details on how we handle site use and content, see our Terms and Conditions.

A note on what we can and can't help with

We can answer questions about our content, corrections, and general information about how online casinos, bonuses, and payments typically work. We can't process withdrawals, resolve account disputes, or access your casino account on your behalf — those requests need to go directly to the casino's own customer support team, usually reachable by live chat or email from within your player account. If you're not sure who to contact for a specific issue, tell us what happened and we'll point you in the right direction where we can.